Healthcare CRM Market, By Product (Individual Healthcare CRM, Referral Healthcare CRM, And Individual and Referral CRM), By End-Use (Payers, Providers, and Life sciences), By Technology (Community Outreach, Case Coordination, and Case Management), By Technology (Cloud-based, Mobile, Social, Collaborative, and Predictive), and By Geography (EU, NA, APAC, LATAM, and MEA) Analysis, Size, Share, Trends, & Forecast from 2021-2027
REPORT HIGHLIGHT
The healthcare CRM market was valued at USD 9.23 billion by 2019, growing with 15.6% CAGR during the forecast period, 2021-2027.
Healthcare CRM is a precisely designed customer relationship management system that can be used by health protection organizations. The system links the data, including patient demographics, social, clinical, financial, etc., to provide a detailed view of the habits and activities of the patient. The main aim of this system is to employ, manage, and retain patients. Delivery of the tailor-made and appealing outreach to target populaces via numerous channels is propelling the demand for CRM systems. Furthermore, the inspection and segmentation of consumer and patient’s data along with the easy tracking of marketing tactics are some other factors that are increasing the popularity of this software among medical assisting organizations.
Market Dynamics
The demand for healthcare CRM is predominately influenced by the growing demand for virtual care, disease monitoring, home care services, etc. Benefits of CRM software, implementation of advanced technology in offering better health maintenance services to patients, and the cost-efficiency of the software further add thrust in global healthcare CRM market growth. Increasing medical management expenditure is also expected to shoot the market growth to the maximum verge of profits. According to the National Health Expenditure Database, Canadian’s total health spending was $264 Billion in 2019, which was calculated to be $7,068 per head. The study also estimated the Gross Domestic Product (GDP) of Canada to be around 11.6% in 2019.
Furthermore, the diverting focus of medical care organizations on patient engagement coupled with the rising need for automation in the documentation process is impacting the purchase of CRMs in a positive direction. The industry is also flourished with numerous encouraging developments including the implementation of predictive analytics in customer relationship management and the focus of developers on offering AI-powered CRM systems. On the flip side, the issues related to the data security of the patient and the complexity faced during the product installation will pull back the industry growth to some extent.
Product Takeaway
On the basis of the product, the worldwide healthcare CRM market is categorized into individual, referral, and individual & referral CRM. The individual category is expected to witness lucrative growth during the next decade. Factors such as the upsurge noticed for the requirement of a single platform for all the information exchange programs and the implementation of advanced modifications in information and communication departments aids in boosting the demand for healthcare CRMs globally.
The combination of individual and referral CRM is also expected to have an influential growth rate during the predicted period.
As a result, it integrates customer relationship management systems with an electronic health record. This aids in enhancing the patient’s experience in numerous ways including the improvement in sharing of personal information, managing the referral process in a better way, and easy tracking of the specialist in contact with the patient. This can be well illustrated with the partnership between Enquire and Prime Care Technologies in June 2020. As per the collaboration, Prime Care’s primeVIEW interface integrates the Enquire’s referral data with the data obtained from third party applications like EHR, purchasing, labor, staffing, etc. to equip communities into their daily financial performance.
End-Use Takeaway
Based on end-use, the overall market is branched into payers and providers. The provider segment is expected to hold the maximum share of the global healthcare CRM market size during the prediction period. This upward growth accounts for the rising demand for tailor-made client relationship management solutions that are offered by the provider as per the requirement of patients, and health professionals. For instance, in June 2020, Salesforce introduced a dedicated multi-tenant cloud infrastructure software named “Government Cloud Plus”. The company stated that the solution runs on AWS GovCloud (US) and ensures high-level security and compliance controls that allow the consumers to use Salesforce for the most sensitive, unclassified data.
Furthermore, the life science part is expected to grow at a fast pace in the next decade. Factors such as the growing emphasis on patient engagement, advantages of CRM software along with the rising demand for virtual care, home care, and mobile monitoring applications by patients account for the wide scope of application of this segment.
Application Takeaway
The application segment is broadly categorized into community outreach, case coordination, and case management. The community outreach segment is further divided into community health education, service outreach/promotion, and financial donor management. The case coordination segment complies with patient information management, pre-authorizations/eligibility, and referrals. Lastly, the case management segment is categorized as chronic disease management, clinical trials relationship management, and relationship management.
Among all, the service outreach segment is witnessing a steep rise, owing to the changing trend of centralization of data and the involvement of automation in a healthcare organization. The case management segment is also growing at a promising CAGR along with the relationship management segment. The growth is attributed to the coordination between primary health care providers, patients, and care managers for a high impact disease, which is simplified by CRM software. In addition, boosting demand for direct marketing coupled with the progress recorded in population health management are anticipated to shoot the market growth in the right direction.
Technology Takeaway
On the basis of technology, the worldwide market is fragmented into cloud-based, mobile, social, collaborative, and predictive. Technologically, the market is majorly influenced by mobile CRM, accounting for its high adoption rate by both the provider and the consumer. Furthermore, the introduction of the latest applications and updated tools, including Chatbot, Real-Time Interactions, and Record-Keeping Software are also supporting product demand.
Also, the cloud-based and predictive analytics categories are projected to have the fastest growth rate. The influence of profound trends in the healthcare industry, which includes the rising demand for virtual or home care assistance, the use of automation, machine learning, and the application of artificial intelligence services and tools in the health service sector also favors the growth.
Regional Takeaway
Regionally, the overall market is divided into North America, Middle East & Africa, Asia Pacific, Latin America, and Europe. The study predicted a great development in North America, which is dominating the market, supported by the presence of well-established key vendors operating in the region. Also, the maturity and advancements witnessed by the existing medical care infrastructure and the early access to the latest technology and its applications is also anticipated to favor the regional growth
Walking in the same shoes, Asia-Pacific is also expected to offer favorable growth along with a better market base for pocketing handsome revenues. The growing investment made by international brands to expand their businesses will support regional growth to a great extent. Besides, the elevating count of hospitals in this region also increases the requirement for medical care CRM solutions. According to a study published by the Center for Disease Dynamics, Economics & Policy (CDDEP), in India, the total number of hospitals in the public sector was 25,778, whereas the count of hospitals in the private sector accounted for 43,487.
COVID-19 Impact
Since the outbreak of the COVID-19 pandemic, the disease has contaminated more than 180 countries, globally; witnessing the scenario, the World Health Organization (WHO) has declared it a public health emergency. The impact of COVID can be witnessed by every industry and has also affected the healthcare CRM market too.
Increasing cases of COVID patients have increased the need for home quarantine, thereby, increasing need for an online consultation process, which is influencing the market growth positively. Moreover, many market players have launched COVID-19 related apps to offer the user with all the essential support. For instance, in March 2020, Babylon Healthcare introduced a new service that updates about coronavirus, its symptoms. The service also aids in offering appropriate assistance to the patients. Such developments will have a positive impact on market growth.
Key Vendor Takeaway
The leading players of the market include Amdocs Ltd., Siemens Healthcare, Talisma, Anthelio Healthcare Solutions, Microsoft, salesforce.com, SAP, AllScripts Healthcare Solutions Inc., Accenture Plc, Accretive Health Inc., Veeva, Aspect Software, Cerner, NetSuite, Nice systems, Oracle, IBM, Lawson, and Verint Systems.
Numerous companies associated with the healthcare industry are continuously making efforts to enhance and ease the customer relationship management process. Such efforts account for the new product developments or mergers and acquisitions to enhance their business portfolio. For instance, in December 2019, Veeva systems introduced a new and improved customer relationship management solution, named Veeva CRM, to offer a more personalized experience with different functionality.
The market size and forecast for each segment and sub-segments has been considered as below:
- Historical Year – 2019 to 2018
- Base Year – 2019
- Estimated Year – 2020
- Projected Year – 2021 to 2027
TARGET AUDIENCE
- Traders, Distributors, and Suppliers
- Manufacturers
- Government and Regional Agencies
- Research Organizations
- Consultants
- Distributors
SCOPE OF THE REPORT
The scope of this report covers the market by its major segments, which include as follows:
GLOBAL HEALTHCARE CRM MARKET KEY PLAYERS
- Accenture Plc
- Accretive Health Inc.
- NetSuite
- Nice systems
- Oracle Corporation
- Cerner Corporation
- IBM
- Lawson
- Microsoft Corporation
- com
- SAP SE
- Siemens Healthcare
- AllScripts Healthcare Solutions Inc.
- Amdocs Ltd.
- Anthelio Healthcare Solutions
- Aspect Software
- Talisma
- Veeva
- Verint Systems
GLOBAL HEALTHCARE CRM MARKET, BY PRODUCT
- Individual Healthcare CRM
- Referral Healthcare CRM
- Individual and Referral
GLOBAL HEALTHCARE CRM MARKET, BY END-USE
- Payers
- Providers
- Life sciences
GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION
- Community Outreach
- Community Health Education
- Service Outreach/Promotion
- Financial Donor Management
- Case Coordination
- Patient Information Management
- Pre-Authorizations/Eligibility
- Referrals
- Others
- Case Management
- Chronic Disease Management
- Clinical Trials Relationship Management
- Relationship Management
GLOBAL HEALTHCARE CRM MARKET, BY TECHNOLOGY
- Cloud-based CRM
- Mobile CRM
- Social CRM
- Collaborative CRM
- Predictive CRM
GLOBAL HEALTHCARE CRM MARKET, BY REGION
- North America
- The U.S.
- Canada
- Europe
- Germany
- France
- Italy
- Spain
- United Kingdom
- Rest of Europe
- Asia Pacific
- India
- China
- South Korea
- Japan
- Singapore
- Rest of APAC
- Latin America
- Brazil
- Mexico
- Argentina
- Rest of LATAM
- The Middle East and Africa
- Saudi Arabia
- United Arab Emirates
- Rest of MEA
TABLE OF CONTENT
1. HEALTHCARE CRM MARKET OVERVIEW
1.1. Study Scope
2. EXECUTIVE SUMMARY
2.1. Market Snippet
2.1.1. Market Snippet by Product
2.1.2. Market Snippet by End-Use
2.1.3. Market Snippet by Application
2.1.4. Market Snippet by Technology
2.1.5. Market Snippet by Region
2.2. Competitive Insights
3. HEALTHCARE CRM KEY MARKET TRENDS
3.1. Market Drivers
3.1.1. Impact Analysis of Market Drivers
3.2. Market Restraints
3.2.1. Impact Analysis of Market Restraints
3.3. Market Opportunities
3.4. Market Future Trends
4. HEALTHCARE CRM INDUSTRY STUDY
4.1. Porter’s Five Forces Analysis
4.2. Marketing Strategy Analysis
4.3. Growth Prospect Mapping
4.4. Technology Advancements; Healthcare CRM
4.5. Regulatory Framework Analysis
4.6. Acquisitions, Mergers and Strategic Collaborations
5. HEALTHCARE CRM MARKET: COVID-19 IMPACT ANALYSIS
5.1. Pre-COVID-19 Impact Analysis
5.2. Post-COVID-19 Impact Analysis
5.2.1. Top Performing Segments
5.2.2. Marginal Growth Segments
5.2.3. Top Looser Segments
5.2.4. Marginal Loss Segments
6. HEALTHCARE CRM MARKET LANDSCAPE
6.1. Market Share Analysis, 2019
6.2. Key Innovators Analysis
6.3. Breakdown Data, by Key Manufacturer
6.3.1. Established Player Analysis
6.3.2. Emerging Player Analysis
7. HEALTHCARE CRM MARKET – BY PRODUCT
7.1. Overview
7.1.1. Segment Share Analysis, By Product, 2020 & 2027 (%)
7.2. Individual healthcare CRM
7.2.1. Overview
7.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
7.3. Referral healthcare CRM
7.3.1. Overview
7.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
7.4. Individual and Referral CRM
7.4.1. Overview
7.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
8. HEALTHCARE CRM MARKET – BY END-USE
8.1. Overview
8.1.1. Segment Share Analysis, By End-Use, 2020 & 2027 (%)
8.2. Payers
8.2.1. Overview
8.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
8.3. Providers
8.3.1. Overview
8.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
8.4. Life Sciences
8.4.1. Overview
8.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9. HEALTHCARE CRM MARKET – BY APPLICATION
9.1. Overview
9.1.1. Segment Share Analysis, By Application, 2020 & 2027 (%)
9.2. Community Outreach
9.2.1. Community health education
9.2.1.1. Overview
9.2.1.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.2.2. Service Outreach/Promotion
9.2.2.1. Overview
9.2.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.2.3. Financial Donor Management
9.2.3.1. Overview
9.2.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.3. Case coordination
9.3.1. Patient Information Management
9.3.1.1. Overview
9.3.1.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.3.2. Pre-Authorizations/Eligibility
9.3.2.1. Overview
9.3.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.3.3. Referrals
9.3.3.1. Overview
9.3.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.3.4. Others
9.3.4.1. Overview
9.3.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.4. Case management
9.4.1. Chronic disease management
9.4.1.1. Overview
9.4.1.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.4.2. Clinical trials relationship management
9.4.2.1. Overview
9.4.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
9.4.3. Relationship management
9.4.3.1. Overview
9.4.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
10. HEALTHCARE CRM MARKET – BY TECHNOLOGY
10.1. Overview
10.1.1. Segment Share Analysis, By Technology, 2020 & 2027 (%)
10.2. Cloud based
10.2.1. Overview
10.2.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
10.3. Mobile
10.3.1. Overview
10.3.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
10.4. Social
10.4.1. Overview
10.4.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
10.5. Collaborative
10.5.1. Overview
10.5.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
10.6. Predictive
10.6.1. Overview
10.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11. HEALTHCARE CRM MARKET– BY GEOGRAPHY
11.1. Introduction
11.1.1. Segment Share Analysis, By Geography, 2020 & 2027 (%)
11.2. North America
11.2.1. Overview
11.2.2. Key Manufacturers in North America
11.2.3. North America Market Size and Forecast, By Country, 2016 – 2027 (US$ Million)
11.2.4. North America Market Size and Forecast, By Product, 2016 – 2027 (US$ Million)
11.2.5. North America Market Size and Forecast, By End-Use, 2016 – 2027 (US$ Million)
11.2.6. North America Market Size and Forecast, By Application, 2016 – 2027 (US$ Million)
11.2.7. North America Market Size and Forecast, By Technology, 2016 – 2027 (US$ Million)
11.2.8. U.S.
11.2.8.1. Overview
11.2.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.2.9. Canada
11.2.9.1. Overview
11.2.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.3. Europe
11.3.1. Overview
11.3.2. Key Manufacturers in Europe
11.3.3. Europe Market Size and Forecast, By Country, 2016 – 2027 (US$ Million)
11.3.4. Europe Market Size and Forecast, By Product, 2016 – 2027 (US$ Million)
11.3.5. Europe Market Size and Forecast, By End-Use, 2016 – 2027 (US$ Million)
11.3.6. Europe Market Size and Forecast, By Application, 2016 – 2027 (US$ Million)
11.3.7. Europe Market Size and Forecast, By Technology, 2016 – 2027 (US$ Million)
11.3.8. Germany
11.3.8.1. Overview
11.3.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.3.9. Italy
11.3.9.1. Overview
11.3.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.3.10. United Kingdom
11.3.10.1. Overview
11.3.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.3.11. France
11.3.11.1. Overview
11.3.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.3.12. Rest of Europe
11.3.12.1. Overview
11.3.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.4. Asia Pacific (APAC)
11.4.1. Overview
11.4.2. Key Manufacturers in Asia Pacific
11.4.3. Asia Pacific Market Size and Forecast, By Country, 2016 – 2027 (US$ Million)
11.4.4. Asia Pacific Market Size and Forecast, By Product, 2016 – 2027 (US$ Million)
11.4.5. Asia Pacific Market Size and Forecast, By End-Use, 2016 – 2027 (US$ Million)
11.4.6. Asia Pacific Market Size and Forecast, By Application, 2016 – 2027 (US$ Million)
11.4.7. Asia Pacific Market Size and Forecast, By Technology, 2016 – 2027 (US$ Million)
11.4.8. India
11.4.8.1. Overview
11.4.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.4.9. China
11.4.9.1. Overview
11.4.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.4.10. Japan
11.4.10.1. Overview
11.4.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.4.11. South Korea
11.4.11.1. Overview
11.4.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.4.12. Rest of APAC
11.4.12.1. Overview
11.4.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.5. Latin America
11.5.1. Overview
11.5.2. Key Manufacturers in Latin America
11.5.3. Latin America Market Size and Forecast, By Country, 2016 – 2027 (US$ Million)
11.5.4. Latin America Market Size and Forecast, By Product, 2016 – 2027 (US$ Million)
11.5.5. Asia Pacific Market Size and Forecast, By End-Use, 2016 – 2027 (US$ Million)
11.5.6. Asia Pacific Market Size and Forecast, By Application, 2016 – 2027 (US$ Million)
11.5.7. Latin America Market Size and Forecast, By Technology, 2016 – 2027 (US$ Million)
11.5.8. Brazil
11.5.8.1. Overview
11.5.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.5.9. Mexico
11.5.9.1. Overview
11.5.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.5.10. Argentina
11.5.10.1. Overview
11.5.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.5.11. Rest of LATAM
11.5.11.1. Overview
11.5.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.6. Middle East and Africa
11.6.1. Overview
11.6.2. Key Manufacturers in Middle East and Africa
11.6.3. Middle East and Africa Market Size and Forecast, By Country, 2016 – 2027 (US$ Million)
11.6.4. Middle East and Africa Market Size and Forecast, By Products, 2016 – 2027 (US$ Million)
11.6.5. Middle East and Africa Market Size and Forecast, By End-Use, 2016 – 2027 (US$ Million)
11.6.6. Middle East and Africa Market Size and Forecast, By Application, 2016 – 2027 (US$ Million)
11.6.7. Middle East and Africa Market Size and Forecast, By Technology, 2016 – 2027 (US$ Million)
11.6.8. Saudi Arabia
11.6.8.1. Overview
11.6.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
11.6.9. United Arab Emirates
11.6.9.1. Overview
11.6.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2016 – 2027, (US$ Million)
12. KEY VENDOR ANALYSIS
12.1. Competitive Dashboard
12.2. Company Profiles
12.2.1. Accenture Plc
12.2.1.1. Company Snapshot
12.2.1.2. Financial Performance
12.2.1.3. Types Benchmarking
12.2.1.4. Strategic Initiatives
12.2.2. Accretive Health Inc.
12.2.3. AllScripts Healthcare Solutions Inc.
12.2.4. Amdocs Ltd.
12.2.5. Anthelio Healthcare Solutions
12.2.6. Aspect Software
12.2.7. Cerner Corporation
12.2.8. IBM Corporation
12.2.9. Lawson
12.2.10. Microsoft Corporation
12.2.11. NetSuite
12.2.12. Nice systems
12.2.13. Oracle Corporation
12.2.14. Salesforce.com, Inc.
12.2.15. SAP S.A.
12.2.16. Siemens Healthcare
12.2.17. Talisma
12.2.18. Veeva Systems
12.2.19. Verint Systems
13. 360 DEGREE ANALYSTVIEW
14. APPENDIX
14.1. Assumption and Research Methodology
14.2. References
14.3. Abbreviations
14.4. Disclaimer
14.5. Contact Us
List of Tables
TABLE List of data sources
TABLE Market drivers; Impact Analysis
TABLE Market restraints; Impact Analysis
TABLE Healthcare CRM market: Products Snapshot (2019)
TABLE Segment Dashboard; Definition and Scope, by Products
TABLE Global Healthcare CRM market, by Products 2016 – 2027 (USD Million)
TABLE Healthcare CRM market: End-Use Snapshot (2019)
TABLE Segment Dashboard; Definition and Scope, by End-Use
TABLE Global Healthcare CRM market, by End-Use 2016 – 2027 (USD Million)
TABLE Healthcare CRM market: Application Snapshot (2019)
TABLE Segment Dashboard; Definition and Scope, by Application
TABLE Global Healthcare CRM market, by Application 2016 – 2027 (USD Million)
TABLE Healthcare CRM market: Technology Snapshot (2019)
TABLE Segment Dashboard; Definition and Scope, by Technology
TABLE Global Healthcare CRM market, by Technology 2016 – 2027 (USD Million)
TABLE Healthcare CRM market: Regional snapshot (2019)
TABLE Segment Dashboard; Definition and Scope, by Region
TABLE Global HEALTHCARE CRM market, by Region 2016 – 2027 (USD Million)
TABLE North America Healthcare CRM market, by Country, 2016 – 2027 (USD Million)
TABLE North America Healthcare CRM market, by Products, 2016 – 2027 (USD Million)
TABLE North America Healthcare CRM market, by End-Use, 2016 – 2027 (USD Million)
TABLE North America Healthcare CRM market, by Application, 2016 – 2027 (USD Million)
TABLE North America Healthcare CRM market, by Technology, 2016 – 2027 (USD Million)
TABLE Europe Healthcare CRM market, by Country, 2016 – 2027 (USD Million)
TABLE Europe Healthcare CRM market, by Products, 2016 – 2027 (USD Million)
TABLE Europe Healthcare CRM market, by End-Use, 2016 – 2027 (USD Million)
TABLE Europe Healthcare CRM market, by Application, 2016 – 2027 (USD Million)
TABLE Europe Healthcare CRM market, by Technology, 2016 – 2027 (USD Million)
TABLE Asia Pacific Healthcare CRM market, by Country, 2016 – 2027 (USD Million)
TABLE Asia Pacific Healthcare CRM market, by Products, 2016 – 2027 (USD Million)
TABLE Asia Pacific Healthcare CRM market, by End-Use, 2016 – 2027 (USD Million)
TABLE Asia Pacific Healthcare CRM market, by Application, 2016 – 2027 (USD Million)
TABLE Asia Pacific Healthcare CRM market, by Technology, 2016 – 2027 (USD Million)
TABLE Latin America Healthcare CRM market, by Country, 2016 – 2027 (USD Million)
TABLE Latin America Healthcare CRM market, by Product, 2016 – 2027 (USD Million)
TABLE Latin America Healthcare CRM market, by End-Use, 2016 – 2027 (USD Million)
TABLE Latin America Healthcare CRM market, by Application, 2016 – 2027 (USD Million)
TABLE Latin America Healthcare CRM market, by Technology, 2016 – 2027 (USD Million)
TABLE Middle East and Africa Healthcare CRM market, by Country, 2016 – 2027 (USD Million)
TABLE Middle East and Africa Healthcare CRM market, by Product, 2016 – 2027 (USD Million)
TABLE Middle East and Africa Healthcare CRM market, by End-Use, 2016 – 2027 (USD Million)
TABLE Middle East and Africa Healthcare CRM market, by Application, 2016 – 2027 (USD Million)
TABLE Middle East and Africa Healthcare CRM market, by Technology, 2016 – 2027 (USD Million)
List of Figures
FIGURE Healthcare CRM market segmentation
FIGURE Market research methodology
FIGURE Value chain analysis
FIGURE Porter’s Five Forces Analysis
FIGURE Market Attractiveness Analysis
FIGURE COVID-19 Impact Analysis
FIGURE Pre & Post COVID-19 Impact Comparision Study
FIGURE Competitive Landscape; Key company market share analysis, 2019
FIGURE Product segment market share analysis, 2020 & 2027
FIGURE Product segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Individual Healthcare CRM market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Referral Healthcare CRM market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Individual and referral CRM market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE End-Use segment market share analysis, 2020 & 2027
FIGURE End-Use segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Payers market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Providers market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Life sciences market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Application segment market share analysis, 2020 & 2027
FIGURE Application segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Community outreach market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Community health education market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Service outreach/promotion market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Financial donor management market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Case coordination market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Patient information management market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Pre-authorizations/eligibility market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Referrals market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Others market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Case management market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Chronic disease management market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Clinical trials relationship management market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Relationship management market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Technology segment market share analysis, 2020 & 2027
FIGURE Technology segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Cloud based market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Mobile market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Social market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Collaborative market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Predictive market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Regional segment market share analysis, 2020 & 2027
FIGURE Regional segment market size forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE North America Healthcare CRM market share and leading players, 2019
FIGURE Europe Healthcare CRM market share and leading players, 2019
FIGURE Asia Pacific Healthcare CRM market share and leading players, 2019
FIGURE Latin America Healthcare CRM market share and leading players, 2019
FIGURE Middle East and Africa Healthcare CRM market share and leading players, 2019
FIGURE North America market share analysis by country, 2019
FIGURE U.S. Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Canada Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Europe Healthcare CRM market share analysis by country, 2019
FIGURE Germany Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Spain Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Italy Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE UK Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE France Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Rest of the Europe Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Asia Pacific Healthcare CRM market share analysis by country, 2019
FIGURE India Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE China Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Japan Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE South Korea Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Singapore Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Rest of APAC Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Latin America Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Latin America Healthcare CRM market share analysis by country, 2019
FIGURE Brazil Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Mexico Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Argentina Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Rest of LATAM Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Middle East and Africa Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE Middle East and Africa Healthcare CRM market share analysis by country, 2019
FIGURE Saudi Arabia Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
FIGURE United Arab Emirates Healthcare CRM market size, forecast and trend analysis, 2016 to 2027 (USD Million)
