Information Technology Service Management (ITSM) Market, By Deployment Type (Cloud, On-Premise), By Application (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, Other), By Country, and By Region - Industry Analysis, Market Size, Market Share & Forecast from 2023-2030
Report Code: AV1707
Industry: Semiconductor and Electronics
Publiced On: 2023-10-16
Pages: 387
Format:
REPORT HIGHLIGHT
Information technology service management (ITSM) Market size was valued at USD 3,106.8 Million in 2022, expanding at a CAGR of 9.2% from 2023 to 2030.
IT Service Management (ITSM) is a comprehensive approach that involves strategizing, executing, overseeing, and enhancing information technology services to cater to the diverse requirements of end users while aligning with an organization\'s overarching business objectives. ITSM encompasses a wide array of discrete actions and processes that provide support to a service across its entire lifecycle. This encompasses an array of functions such as service management, change management, as well as problem, incident, asset, and knowledge management.
The primary objective of ITSM is to facilitate the efficient deployment, operation, and governance of all IT assets, ensuring they serve the needs of every end user within an organization. These end users can vary, including customers, employees, and business partners. Additionally, IT resources encompass a broad spectrum, including hardware, software, and computing assets like laptops, software applications, cloud-based storage solutions, or virtual servers. In essence, ITSM acts as the backbone that empowers organizations to harness the full potential of their IT infrastructure to enhance productivity and drive business growth.
Information Technology Service Management (ITSM) Market- Market Dynamics
- Adoption of the IoT across numerous cloud-based apps, and excessive reliance on distant applications are expected to propel market demand
The proliferation of cloud-based applications and services has significantly heightened the intricacy of IT ecosystems. Organizations now heavily rely on these applications for various functions, ranging from communication and collaboration to data storage and processing. In this evolving landscape, ITSM plays a pivotal role in ensuring the seamless operation of Internet of Things (IoT) devices and promptly addressing any potential issues. Notably, Cisco predicts a staggering 500 billion devices will be connected to the internet by 2030, with a continuous influx of 127 new IoT devices connecting every second, according to Tech Jury.
Moreover, emerging economies are making substantial investments in information technology infrastructure, presenting a substantial opportunity for ITSM solutions to penetrate hitherto underserved sectors. However, the escalating significance of ITSM tools in organizations has inadvertently made them susceptible targets for cyberattacks, introducing substantial security vulnerabilities and associated risks. As such, balancing the advantages of ITSM with robust security measures becomes paramount in this evolving digital landscape.
Information Technology Service Management (ITSM) Market- Key Insights
- According to insights provided by our research analyst, the global paper bags packaging market is poised to experience a substantial annual growth rate, estimated to be around 9.2%, throughout the forecast period spanning from 2023 to 2030. This trajectory signifies a robust expansion in the market.
- In terms of segmentation, the deployment type that is expected to dominate the market in the year 2022 is cloud-based solutions. This indicates a growing preference for cloud-based deployment in the industry.
- Furthermore, when considering the application segmentation, the IT and Telecommunication sector emerged as the frontrunner in 2022, underscoring its significance within the market.
Information Technology Service Management (ITSM) Market- Segmentation Analysis:
The Information Technology Service Management (ITSM) market on a global scale is structured around three key elements: Deployment Type, Application, and Region.
In terms of Deployment Type, there are two predominant categories: Cloud-based and On-Premises. Among these, the Cloud-based segment holds a dominant position within the market landscape. The ascendancy of cloud-based ITSM solutions can be attributed to their consistent growth, driven by the rapid digital transformation adopted by enterprises. This transformation has substantially increased the demand for cloud-based ITSM products, reflecting the dynamic nature of the industry.
Information Technology Service Management (ITSM) Market- Competitive Landscape:
The Information Technology Service Management (ITSM) market is in a state of constant evolution, marked by a growing demand across various industries that recognize the critical role of effective IT service management. This ever-changing landscape is shaped by a dynamic interplay between competition and demand, which acts as a catalyst for innovation, customer-centric solutions, and strategic partnerships. As businesses undergo transformations and IT infrastructures become increasingly intricate, the need for advanced ITSM solutions remains steadfast. This ongoing demand ensures that the industry maintains its dynamism and competitiveness.
SCOPE OF THE REPORT
The scope of this report covers the market by its major segments, which include as follows:
GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET KEY PLAYERS
- IBM Corporation
- ASG Technologies Group, Inc.
- Atlassian Corporation Plc
- Micro Focus International PLC
- Broadcom Inc.
- BMC Software
- SAP
- Epicor
- Freshworks
GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET, BY DEPLOYMENT TYPE
- Cloud
- On-Premises
GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET, BY APPLICATION
- BFSI
- Manufacturing
- Government and Education
- IT and Telecommunication
- Retail
- Travel and Hospitality
- Healthcare
- Other
GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET, BY REGION
- North America
- The U.S.
- Canada
- Europe
- Germany
- France
- Italy
- Spain
- United Kingdom
- Russia
- Netherlands
- Sweden
- Poland
- Rest of Europe
- Asia Pacific
- India
- China
- South Korea
- Japan
- Australia
- Thailand
- Indonesia
- Philippines
- Rest of APAC
- Latin America
- Brazil
- Mexico
- Argentina
- Colombia
- Rest of LATAM
- The Middle East and Africa
- Saudi Arabia
- United Arab Emirates
- Israel
- Turkey
- Algeria
- Egypt
- Rest of MEA
TABLE OF CONTENT
1. Information Technology Service Management (ITSM) Market Overview
1.1. Study Scope
1.2. Market Estimation Years
2. Executive Summary
2.1. Market Snippet
2.1.1. Information Technology Service Management (ITSM) Market Snippet by Deployment Type
2.1.2. Information Technology Service Management (ITSM) Market Snippet by Application
2.1.3. Information Technology Service Management (ITSM) Market Snippet by Country
2.1.4. Information Technology Service Management (ITSM) Market Snippet by Region
2.2. Competitive Insights
3. Information Technology Service Management (ITSM) Key Market Trends
3.1. Information Technology Service Management (ITSM) Market Drivers
3.1.1. Impact Analysis of Market Drivers
3.2. Information Technology Service Management (ITSM) Market Restraints
3.2.1. Impact Analysis of Market Restraints
3.3. Information Technology Service Management (ITSM) Market Opportunities
3.4. Information Technology Service Management (ITSM) Market Future Trends
4. Information Technology Service Management (ITSM) Industry Study
4.1. PEST Analysis
4.2. Porter’s Five Forces Analysis
4.3. Growth Prospect Mapping
4.4. Regulatory Framework Analysis
5. Information Technology Service Management (ITSM) Market: COVID-19 Impact Analysis
5.1. Pre-COVID-19 Impact Analysis
5.2. Post-COVID-19 Impact Analysis
5.2.1. Top Performing Segments
5.2.2. Marginal Growth Segments
5.2.3. Top Looser Segments
5.2.4. Marginal Loss Segments
6. Information Technology Service Management (ITSM) Market Landscape
6.1. Information Technology Service Management (ITSM) Market Share Analysis, 2022
6.2. Breakdown Data, by Key Manufacturer
6.2.1. Established Players’ Analysis
6.2.2. Emerging Players’ Analysis
7. Information Technology Service Management (ITSM) Market – By Deployment Type
7.1. Overview
7.1.1. Segment Share Analysis, By Deployment Type, 2022 & 2030 (%)
7.1.2. Cloud
7.1.3. On-Premises
8. Information Technology Service Management (ITSM) Market – By Application
8.1. Overview
8.1.1. Segment Share Analysis, By Application, 2022 & 2030 (%)
8.1.2. BFSI
8.1.3. Manufacturing
8.1.4. Government and Education
8.1.5. IT and Telecommunication
8.1.6. Retail
8.1.7. Travel and Hospitality
8.1.8. Healthcare
8.1.9. Other
9. Information Technology Service Management (ITSM) Market– By Geography
9.1. Introduction
9.1.1. Segment Share Analysis, By Geography, 2022 & 2030 (%)
9.2. North America
9.2.1. Overview
9.2.2. Information Technology Service Management (ITSM) Key Manufacturers in North America
9.2.3. North America Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
9.2.4. North America Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.2.5. North America Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.2.6. U.S.
9.2.6.1. Overview
9.2.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.2.6.3. U.S. Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.2.6.4. U.S. Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.2.7. Canada
9.2.7.1. Overview
9.2.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.2.7.3. Canada Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.2.7.4. Canada Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3. Europe
9.3.1. Overview
9.3.2. Information Technology Service Management (ITSM) Key Manufacturers in Europe
9.3.3. Europe Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
9.3.4. Europe Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.5. Europe Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.6. Germany
9.3.6.1. Overview
9.3.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.6.3. Germany Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.6.4. Germany Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.7. Italy
9.3.7.1. Overview
9.3.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.7.3. Italy Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.7.4. Italy Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.8. United Kingdom
9.3.8.1. Overview
9.3.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.8.3. United Kingdom Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.8.4. United Kingdom Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.9. France
9.3.9.1. Overview
9.3.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.9.3. France Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.9.4. France Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.10. Russia
9.3.10.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.10.2. Russia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.10.3. Russia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.11. Netherlands
9.3.11.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.11.2. Netherlands Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.11.3. Netherlands Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.12. Sweden
9.3.12.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.12.2. Sweden Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.12.3. Sweden Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.13. Poland
9.3.13.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.13.2. Poland Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.13.3. Poland Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.3.14. Rest of Europe
9.3.14.1. Overview
9.3.14.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.3.14.3. Rest of the Europe Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.3.14.4. Rest of the Europe Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4. Asia Pacific (APAC)
9.4.1. Overview
9.4.2. Information Technology Service Management (ITSM) Key Manufacturers in Asia Pacific
9.4.3. Asia Pacific Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
9.4.4. Asia Pacific Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.5. Asia Pacific Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.6. India
9.4.6.1. Overview
9.4.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.6.3. India Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.6.4. India Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.7. China
9.4.7.1. Overview
9.4.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.7.3. China Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.7.4. China Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.8. Japan
9.4.8.1. Overview
9.4.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.8.3. Japan Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.8.4. Japan Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.9. South Korea
9.4.9.1. Overview
9.4.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.9.3. South Korea Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.9.4. South Korea Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.10. Australia
9.4.10.1. Overview
9.4.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.10.3. Australia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.10.4. Australia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.11. Thailand
9.4.11.1. Overview
9.4.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.11.3. Thailand Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.11.4. Thailand Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.12. Indonesia
9.4.12.1. Overview
9.4.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.12.3. Indonesia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.12.4. Indonesia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.13. Philippines
9.4.13.1. Overview
9.4.13.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.13.3. Philippines Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.13.4. Philippines Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.4.14. Rest of APAC
9.4.14.1. Overview
9.4.14.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.4.14.3. Rest of APAC Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.4.14.4. Rest of APAC Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.5. Latin America
9.5.1. Overview
9.5.2. Information Technology Service Management (ITSM) Key Manufacturers in Latin America
9.5.3. Latin America Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
9.5.4. Latin America Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.5.5. Latin America Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.5.6. Brazil
9.5.6.1. Overview
9.5.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.5.6.3. Brazil Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.5.6.4. Brazil Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.5.7. Mexico
9.5.7.1. Overview
9.5.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.5.7.3. Mexico Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.5.7.4. Mexico Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.5.8. Argentina
9.5.8.1. Overview
9.5.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.5.8.3. Argentina Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.5.8.4. Argentina Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.5.9. Colombia
9.5.9.1. Overview
9.5.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.5.9.3. Colombia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.5.9.4. Colombia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.5.10. Rest of LATAM
9.5.10.1. Overview
9.5.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.5.10.3. Rest of LATAM Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.5.10.4. Rest of LATAM Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6. Middle East and Africa
9.6.1. Overview
9.6.2. Information Technology Service Management (ITSM) Key Manufacturers in Middle East and Africa
9.6.3. Middle East and Africa Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
9.6.4. Middle East and Africa Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.5. Middle East and Africa Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6.6. Saudi Arabia
9.6.6.1. Overview
9.6.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.6.6.3. Saudi Arabia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.6.4. Saudi Arabia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6.7. United Arab Emirates
9.6.7.1. Overview
9.6.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.6.7.3. United Arab Emirates Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.7.4. United Arab Emirates Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6.8. Israel
9.6.8.1. Overview
9.6.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.6.8.3. Israel Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.8.4. Israel Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6.9. Turkey
9.6.9.1. Overview
9.6.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.6.9.3. Turkey Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.9.4. Turkey Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6.10. Algeria
9.6.10.1. Overview
9.6.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.6.10.3. Algeria Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.10.4. Algeria Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6.11. Egypt
9.6.11.1. Overview
9.6.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.6.11.3. Egypt Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.11.4. Egypt Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
9.6.12. Rest of MEA
9.6.12.1. Overview
9.6.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
9.6.12.3. Rest of MEA Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
9.6.12.4. Rest of MEA Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
10. Key Vendor Analysis- Information Technology Service Management (ITSM) Industry
10.1. Competitive Dashboard
10.2. Company Profiles
10.2.1. IBM Corporation
10.2.2. ASG Technologies Group, Inc.
10.2.3. Atlassian Corporation Plc
10.2.4. Micro Focus International PLC
10.2.5. Broadcom Inc.
10.2.6. BMC Software
10.2.7. SAP
10.2.8. Epicor
10.2.9. Freshworks
11. 360 Degree Analyst View
12. Appendix
12.1. Research Methodology
12.2. References
12.3. Abbreviations
12.4. Disclaimer
12.5. Contact Us
